Hatua internal admin

Billing support operations

Open tickets
2

Needs Hatua support action

Resolved
1

Closed support cases

Support queue

SUP-1003 · Trial conversion

Trial ends in 5 days; parent has not selected a mobile money method.

Bakari family (Jemadel Cuddles)
open

SUP-1002 · Payment method setup

M-Pesa saved; parent will confirm before trial conversion on 1 November.

Mwangi family (Jemadel Cuddles)
waiting_on_parent

SUP-1000 · Receipt request

Receipt sent for Hatua subscription payment.

Kato family (Bumblebees)
resolved